General Enquiries
For all non-client enquiries
Our offices and community hubs are open Monday to Friday between 9am and 4:30pm.
All sites are closed on public holidays.
Phone: 07 3812 2014
Email: intake@focal.org.au
Postal Address: 6 Canning St, North Ipswich, Qld 4305
Client Connect
For existing client enquiries
Focal has a dedicated Client Connect Team who are the point of contact for existing clients, families and carers. Client Connect can assist you with all queries about your supports.
Whether it’s NDIS plan reviews or renewals, changes in health plans, contact details, or support needs – we ask that you share this through Client Connect.
During business hours Monday to Friday: 8:30 am – 4:30 pm
Phone: 07 3812 2866
SMS: 0451 395 119
Email: clientconnect@focal.org.au
