Support Coordination

Support Coordination

Unlock a world of opportunity with NDIS support coordination.

We know the ins and outs of the NDIS and we’ll make sure you’re getting the most out of it. Everyday, our team works one-on-one with individuals and families throughout South East Queensland, helping them navigate their plan and the NDIS marketplace.

Support coordination is here to make your life easier. This service caters for carers and family members of people with disability, who are highly involved in their loved ones NDIS plan.


Support Connection


Coordination of Support


Recovery Coaching

Our Support Coordination Team is the best in the disability space and can support you by:

Researching service providers
Mental health recovery coaching
Supporting you to enter the workforce
NDIS plan review and report writing
Support worker matching
Sourcing suitable accommodation
Sourcing independent accommodation
Engaging allied health therapies
Working with people within aged care

Experience the Difference

We do all the heavy lifting

We locate the best service providers in your area to support you toward your goals.

Your goals are our goals

You're unique and we want to know all about it. We'll learn what interests you and what your needs and dreams are.

You call the shots

You have full choice and control about who delivers your supports and how they are delivered.

Maximise your funding

Whichever supports you decide to receive, we'll ensure you stay on budget and get the most out of your funding.

Navigating the NDIS maze is hard without support coordination in your plan

We can help!

Meet Our Team

We are one of the largest teams in South East Queensland and have years of experience in disability and mental health supports.

Ally Woods


Support Coordination Team Leader

Ally is one of our Support Coordination Team Leaders who is driven to help our community get the most out of their NDIS plans to build client independence. Her background in sales and marketing makes relating to her clients second nature, helping her to create lasting professional relationships with each one.

When Ally is not at work she is out in the surf or doing home renovations with her partner and their trusty canine apprentice. Ally enjoys the outdoors, adventures with her dog Achilles and all things food.

Naomi Adams


Support Coordinator

Introducing Naomi. Naomi is driven by her desire to help and support others. She was a Support Worker for about 10 years and helped care for her mum and her neighbours daughter who lives with a disability.

Naomi has years of experience working with high care needs and supporting others to engage in their community. Naomi enjoys going to the markets in her spare time and loves being a creative crafter.

Stephen Paris


Support Coordinator

Meet Stephen Paris, one of our Support Coordinators. Before joining our team at Focal, Stephen worked in the field of para-medicine (out-of-hospital emergency care) and prior to that he spent a number of years in the shipping and logistics industry.

When Stephen is not working at Focal he spends time with his young son playing with robots and swimming at the beach.

Andrew Jackson


Support Coordinator / Psychosocial Recovery Coach

Andrew is an expat from the UK who arrived here in 2019. His background and training in mental health helps him bring a unique insight and ability to an experienced and diverse crew.

His past work in support services range from supported living, community outreach and inpatient treatment in forensic psychiatric hospitals for the National Health Service in England.

Xanthe Moore


Support Coordinator / Psychosocial Recovery Coach

Xanthe has Bachelor of Human Services and has over 10 years experience in the community sector across rural/remote support, housing and homelessness, and supporting military veterans.

When Xanthe isn't hard at work, she is busy giving her two young dogs their best life, which includes working with a private dog trainer. Other activities she enjoys are taking her dogs to the beach or on a bush hike, gardening, reading, and brush lettering.

Cassie Burkett


Support Coordinator

Cassie has a Bachelor of Behavioural Science (Psychology and Disability Studies) and has 14 years’ experience in the Disability/Mental health sector. This includes services such as in-home support, employment/education, community access, on-call/crisis support and housing support. She is passionate about working alongside people to achieve their goals and to create/maintain the life they want.

In her time off work she enjoys volunteering in the community and spending time outdoors with her family

Debbie Freer


Support Coordination Assistant

Meet Debbie. She has a wealth of experience from the Department of Education, Aboriginal Family Law Services, Argyle Diamond Mine and the Department of Environment, Debbie lived in remote WA for over 20 years before moving back to the Ipswich 5 years ago. Debbie enjoys road trip adventures with her husband in her spare time, gardening, reading and bushwalking.
Sander Pronk


Support Coordinator

Introducing Sander. He was a successful tradesman shopfitter before moving into community services. Sander worked as a residential support worker (Children’s Services) where he grew experienced working with children with a wide variety of disabilities.
Sander is currently completing a Certificate IV in Child, Youth, Family Intervention. When not at work, he enjoys spending time with his family and volunteering in the community.
Madeline Beutel


Support Coordination Assistant

Madeline thrives on watching those around her grow and achieve their goals. Previously, Maddie worked in employment services where she loved helping people find work and create stability in their lives. She brings her passion for supporting people with disability to her role every day.

In her free time, she enjoys spending time at home with her dog Shambi, practicing singing and learning new songs. Maddie is an adventurer, she loves trying new things and exploring new places.

Get in Touch

Our experienced and friendly support coordination team are ready to be part of your NDIS journey.

Submit an Enquiry

Reach out to us by completing this form and we will get in touch.

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