For the latest news, updates, and client stories, please visit and follow Achieve Australia across its digital channels.
Policies
At Focal Community Services, we are committed to providing a safe, inclusive, and high-quality environment for our clients, families, and staff. Our policies reflect our dedication to protecting the rights and wellbeing of everyone who engages with our services. These polices can help you learn more about how we ensure safety, accountability, and quality in our support services.
Client Safety and Protection
Child Safe Organisation Policy
Our commitment to creating a safe environment for children and young people.
Violence, Abuse, Neglect, Exploitation, and Discrimination Policy
This policy ensures that all clients are protected from harm and treated with dignity and respect.
Feedback and Accountability
Feedback, Compliments, and Complaints Management Policy
This policy ensures ensure that feedback, compliments and complaints are handled fairly and efficiently.
Incident Management Policy and Procedure
This policy ensures incidents are reported, investigated, monitored and documented.
Service Delivery
Client Service Delivery Policy and Procedure
This policy explains how we support clients from when they first connect with Focal to when they leave, ensuring safety and quality throughout.