Focal and Achieve Australia have now agreed to a transfer of Focal services and workforce to Achieve Australia to occur on Monday 3 August 2026.
Focal clients who wish to transfer their services to Achieve must provide consent for this to take place. Check your inbox for an email.
If you have questions that you want answered first you can:
- Call Client Connect during business hours – Phone 07 3812 2866
- Attend a session – Drop into 7 Canning St, North Ipswich and meet the Achieve team
- Tuesday 23 June between 12:00 pm – 5:00 pm
- Wednesday 24 June between 9:00 am – 12:00 pm
- Email and ask a question – questions@focal.org.au
If you would prefer to receive support from a different provider
You can get help through the contacts below.
- If you have a support coordinator or a Local Area Coordinator (LAC), you can ask them to help you find a new provider.
- If you have any NDIS enquiries you can contact the National Disability Insurance Agency (NDIA). The NDIA National Contact Centre is open Monday to Friday 8am to 8pm (local time). They are best placed to help you.
- If you know your My NDIS Contact who is listed on your NDIS plan, you can ask NDIA Contact Centre to send your message to your My NDIS Contact, so they can respond to you directly.
NDIA can be contacted in any of the following ways:
- Online chat
- Submit an online enquiry (including via your NDIS online account)
- Local NDIA office or Local Area Coordinator
- By phone: 1800 800 110
- By email: enquiries@ndis.gov.au
