Thank you for choosing to be part of our community at Focal Community Living Inc, doing business as Focal (“Focal,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at admin@focal.org.au.
This privacy notice describes how we might use your information if you:
- Visit our website at https://focal.org.au
- Engage with us in other related ways ― including any sales, marketing, or events
In this privacy notice, if we refer to:
- “Website,” we are referring to any website of ours that references or links to this policy
- “Services,” we are referring to our Website, and other related services, including any sales, marketing, or events
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
Focal Community Services (“Focal,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Australian Privacy Act 1988 and other applicable laws.
1. What Personal Information Do We Collect?
We may collect personal information including, but not limited to:
- Contact Information: Your name, email address, phone number, and postal address, collected through contact forms, event registrations, and mailing list subscriptions.
- Service Information: Details about NDIS plans, support needs, and other relevant service preferences required to provide our disability support services.
- Demographic Details: Information such as age range and interests, gathered from feedback forms, surveys, and event participation.
- Website Usage Data: Information automatically collected via cookies and analytics tools, such as IP addresses, browser types, pages visited, and interactions on our website.
- Social Media Interactions: Data obtained when you engage with our social media platforms or share information with us via these channels.
2. How Do We Use Your Personal Information?
Your personal information is used for purposes such as:
- Delivering and improving our services and programs.
- Managing and responding to inquiries, feedback, and service applications.
- Communicating updates on events, activities, and organizational news.
- Meeting legal, regulatory, and funding obligations.
- Conducting website performance analysis to enhance user experience.
3. Do We Share Your Information?
We do not sell your personal information. However, we may share it with:
- Third-Party Providers: Vendors assisting with email communication, website analytics, or event management.
- Government Authorities: To fulfill legal or regulatory requirements, such as compliance with NDIS regulations.
- Partners and Collaborators: When co-hosting events or programs, with your consent.
4. How Do We Store and Protect Your Information?
We are committed to securing your data with:
- Encryption of sensitive information.
- Regular system updates and audits to mitigate cybersecurity risks.
- Limiting access to personal information to authorized staff.
Your information is stored on secure servers and handled in compliance with Australian data protection standards.
5. What Are Your Rights?
You have the right to:
- Access and request corrections to your personal information.
- Opt out of marketing communications.
- Request the deletion of your information, subject to applicable legal and contractual requirements.
- File a privacy complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been breached.
6. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, and analyze usage data. Specific technologies used include:
Meta Events Manager and Meta Pixel:
We use Meta’s tools, including the Meta Pixel, to track visitor interactions with our website. This helps us understand user behavior and improve our services. Meta Pixel also enables us to measure the success of our advertising campaigns and deliver targeted advertisements on Meta platforms (Facebook, Instagram).
Google Fonts:
Our website incorporates Google Fonts to enhance its design and improve user experience. These fonts may connect to Google servers, which collect your IP address and other technical information.
Google Analytics 4 (GA4):
We use GA4 to collect data on website traffic, user behavior, and demographics. This data is aggregated and anonymized to provide insights for improving our services and performance.
Google Ads Conversion Tracking:
This tool tracks the effectiveness of Google Ads campaigns by collecting data when you engage with an ad and take actions on our website (e.g., filling out a form or making an inquiry).
Google Tag Manager:
Google Tag Manager is a tag management system that allows us to deploy analytics and tracking codes (e.g., Meta Pixel, GA4) efficiently. While it does not collect personal data itself, it facilitates the management of scripts and tags that may process data.
WordPress (Self-Hosted):
Our website is powered by WordPress, which may use cookies and store limited technical information for functionality and performance. Additional plugins or integrations on our site may also collect or process data in line with their respective privacy policies.
Mailing List and Newsletter Services:
When you subscribe to our mailing list or newsletters, we collect your email address and any other information you voluntarily provide (e.g., name). This data is used to send updates, event announcements, and relevant content. You can unsubscribe from these communications at any time using the link provided in each email.
Managing Cookies and Tracking Preferences
You can manage your cookie preferences through your browser settings or by using opt-out tools provided by these services:
For more detailed information on cookies and tracking technologies, please review our full Cookie Notice.
7. Links to External Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may periodically update this Privacy Policy. Changes will be posted on our website with an updated “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Phone: (07) 3812 2014
Email: admin@focal.org.au
Postal Address: 6 Canning St, North Ipswich, QLD 4305
Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Effective Date: 18 December 2022
