It is important you let us know what you think about Focal and the people who work with you. You have the right to:

• Let us know when you are not happy about the way we support you;
• Tell us when you are satisfied with what we do
• Have someone speak to us on your behalf (an advocate, a friend or family member)

  How to make a complaint, give a compliment or provide a suggestion:

• Complete the online feedback form
• Talk to us: You can speak with any staff member who will ensure your feedback is lodged in the appropriate place.
• Phone us: (07) 3812 2014
• Email us: feedback@focal.org.au
• Write to us: 6 Canning St, North Ipswich returning our “Compliment, Complaint and feedback” form (you can request a copy from head office by phone or email)

We will respond to your feedback by:

• Contacting you to discuss your thoughts
• Reviewing your situation and ensuring your information and thoughts stay confidential
• Aiming to find a solution that supports you