Work for Focal

At Focal, all Support Workers work with the Service Delivery Team to deliver individualised services to Focal clients.
Being a Support Worker is about:
• Listening to client needs;
• Empowering and coaching clients’ toward their goals;
• Working with multiple stakeholders to deliver identified client outcomes.

All Support Workers work in the community, in the homes of Focal clients or at any Focal sites. Workers are coordinated from Focal main office in Ipswich.

Positions are currently available in the following areas:
• Ipswich
• Brisbane West
• Brisbane North
• Brisbane East
• Logan

Position Description – OM – HR – Support Worker_2019-03-18 MB

Responsible for Focal brand development and recognition throughout South East Queensland, the Marketing Officer is the go-to-person at Focal for all matters involving communication.
The position supports the whole organisation by providing a broad range of generic marketing services. In particular, the Marketing Officer oversees online communication through social media platforms as well as the Focal website. Directly reporting to the Chief Executive Officer (CEO), the position is critical as an internal link between management and employees and externally between focal and the community.

Position Description – OM – HR – Marketing Officer 200204 MB

The HR Officer supports the whole organisation by providing a broad range of generic HR and Industrial Relations services. In particular, the position is responsible for streamlining HR processes, implementing policies and strengthening value and behavioral based recruitment. Directly reporting to the CEO, the HR Officer has a big impact in setting a culture of high performing self-managed teams to deliver services across South East Queensland.

Position Description – OM – HR – HR Officer 200204 MB

The Support Coordinator supports Participants and their families in the delivery of Support Connection and Coordination of supports to implement NDIS plans.
Working with the National Disability Agency (NDIA) and multiple stakeholders, the Support Coordinator builds capacity and empowers National Disability Insurance Scheme (NDIS) Participants to transition into the scheme and achieve their goals.
Once a Plan is approved and Request for Service is received, Participants work with Support Coordinators to determine how their funds will be maximised and to connect with providers.

Position Description – OM – HR – Support Coordinator_2019-06-04-SMM

The Rosters Support position provides accurate and timely support to the Rosters Team at Focal, while managing day-to-day duties associated with Rosters. Those duties includes preparing and distributing accurate staff and clients’ rosters, processing time sheets and maintaining and updating TRACCS (Focal’s Clients Management System).

Position Description – OM – HR – Rosters Support_2020-02-12

Service Support is an entry position in the Service Delivery Team responsible for supporting the Service Officers in all aspects of client service. The position acts as a back-up to ensure continuous linkage between Focal, Support Workers, Clients and Stakeholders such as Families, Carers and Advocates.

The Service Support person is a strong practitioner with experience of Focal’s services and understanding of the importance, impact and implementation of a person-centric delivery of services.

Position Description – OM – HR – Service Support_2020.01.17